Do you offer BPA free water bottles?
Yes, we do! We are in the process of working the plastic bottles that contain BPA out of our inventory. Although, the FDA has deemed them safe, we listen to our customers and will no longer be purchasing them. If you prefer a BPA free water bottle simply ask for recycle code 1.
How do I clean my water cooler?
Click here for instructions.
Are glass bottles available?
Yes, Mountain Valley water is available in glass containers. Click here for information.
How should I store my bottled water?
Bottled water should be stored somewhere cool and dark- preferably in a basement or closet. Your water and cooler should be kept out of direct sunlight and fluorescent light. If this is not possible we can provide a cover for your cooler.
Do you have child safety locks for the spigots on my dispenser?
Yes. Contact our customer service department or your driver and we will glad to provide these for you.
How often will my water be delivered?
There are three options: every 2 weeks, every 4 weeks or upon your request. Certain outlying area can only receive deliveries every 4 week. Just let us know the schedule you prefer.
My cooler is leaking- what should I do?
99% of the time the leak is caused by the bottle. If there is a pin hole or a crack somewhere in the bottle it will overfill the reservoir of your cooler and leak out the back. Simply take the bottle off the cooler, drain the cooler out through the spigots; put a new bottle on. Mark the bottle that caused the problem and your driver will exchange it for you at no charge. If you try this and the cooler continues to leak please contact our customer service department.
Can I use your bottles in other cooler?
We prefer that you use our cooler however; the bottles are fairly universal and can be used in most coolers.
What are the dimensions of the water cooler?
All of our water coolers are about 1 foot wide and 1 foot deep. They are about 4 feet tall with out the bottle. The bottle is about 14 inches tall. |
